Review Facebook Messenger, Instagram, and Threads direct messages collected from social media accounts. The review interface works the same way across all social media platforms.

Select a social media account in the Data Sources sidebar — Facebook, Instagram, and Threads each appear with their platform icon. Click Messages under the account to see a list of conversations with contact names, message counts, and dates. Click a conversation to open it.

The conversation view shows the full message history with sender names, timestamps, and message text.

Click on a specific message to open the Evidence Panel on the right side of the screen. The panel shows the selected message text, any applied tags, and a Comments section where you can add notes about that message.

The toolbar above the conversation provides search, navigation, translation, commenting, printing, and tagging tools. Click the gear icon to open View Settings, where you can toggle tag visibility, adjust font size, enable auto-scroll, or compare with another conversation. See How to use review tools for a full guide to each feature.