This article is for account holders signed in at portal.usehearsay.com.
Comments let account holders with Admin or Editor access to a case annotate a whole conversation, a single message, or an email thread during review.
Comment on a conversation
Step 1: Open Conversation Comments
Open the conversation and click Comments in the toolbar.
Step 2: Post your comment
On the Conversation tab, type your comment and click Post.
Team members can use Reply to respond.
Comment on a specific message
Step 1: Select the message
Click the message. The Evidence Panel opens.
Step 2: Post your comment
Type in the Comments section and click Reply.
The comment stays attached to that message.
Comment on an email thread
Step 1: Open Email Thread Comments
Open the email and click Comments in the toolbar above it.
Step 2: Post your comment
Type your comment and click Post.
Team members can use Reply to respond.
Comment on a social media message
Social media conversations work the same way as phone messages: Comments in the toolbar for the whole conversation, or click a message for the Evidence Panel.
Type in the Comments section and click Reply.
The comment appears in the panel.
Find commented messages
Click Comments in the toolbar. The Conversation tab lists conversation-level comments.
The Messages tab lists message-level comments, so you can jump to the commented messages.