Comments let your team annotate conversations, email threads, and individual messages during review. You can add comments at the conversation level, on individual messages, or on email threads.
Add a comment to a conversation
You can add conversation-level comments that apply to an entire phone or social media conversation.
Open a phone or social media conversation and click "Comments" in the toolbar.
In the Conversation Comments panel, select the "Conversation" tab.
Type your comment in the "Add a comment..." field and click "Post".
Your comment appears in the panel with your name, the date, and a "Reply" link for other team members to respond.
Add a comment to a specific message
You can comment on an individual message within a phone or social media conversation.
Click a message in the conversation to select it. The Evidence Panel opens on the right.
Type your comment in the Comments section and click "Reply".
Your comment appears below the message preview with your name and timestamp.
Add a comment to an email thread
You can add comments to an email thread from the email review toolbar.
Open a collected email by selecting the email source in the Data Sources sidebar.
Click "Comments" in the toolbar above the email.
In the Email Thread Comments panel, type your comment in the "Add a comment..." field and click "Post".
Your comment appears in the panel with your name, the date, and a "Reply" link.
Add a comment to a social media message
The commenting flow for social media messages works the same way as phone messages.
Open a social media conversation by selecting the source in the Data Sources sidebar.
To add a conversation-level comment, click "Comments" in the toolbar.
To comment on a specific message, click the message to open the Evidence Panel and type your comment in the Comments section.
Your comment appears with your name and timestamp.
Jump to a commented message
You can view all comments on a conversation and jump to specific commented messages.
Click "Comments" in the toolbar to view all comments on a conversation.
Conversation-level comments appear under the "Conversation" tab.
Click the "Messages" tab to view message-level comments. A comment icon appears next to messages that have comments.