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How to create a phone authenticity certificate

Generate a certificate verifying the integrity and chain of custody of a completed phone collection.

Generate a certificate

Each completed phone collection can have an authenticity certificate that documents the collection's integrity, chain of custody, and collection method.

  1. Open the case and go to the Collection Requests page.

  2. Scroll down to the AUTHENTICITY CERTIFICATES section.

  3. If any completed phone collections do not yet have a certificate, a prompt shows how many are missing. Click Generate to create a certificate.

    AUTHENTICITY CERTIFICATES section showing one collection missing a certificate and a Generate button

Manage your certificate

Once generated, the certificate appears with three action buttons: PDF, Verify, and Remove.

Certificate row with PDF, Verify, and Remove action buttons

Download the PDF

Click PDF to download the full Authenticity Certificate as a PDF file.

Authenticity Certificate PDF showing Collection Summary, Source Device, and Data Integrity sections

The certificate opens with a Collection Summary, Source Device details, and a Conversations summary.

The Data Integrity section contains a SHA-256 cryptographic hash recorded at the point of acquisition and verified again at upload, confirming that no data was altered between collection and storage. A Certification statement confirms the certificate was generated automatically by the Hearsay platform and has not been manually edited.

The certificate includes a Verification section with a QR code and a link to portal.usehearsay.com/verify/

for independent online verification.

Four appendices follow. Appendix A: Chain of Custody provides a timestamped log of every event from extraction code creation through certificate generation. Appendix B: Data Integrity shows the full SHA-256 hashes at acquisition and upload, with a match confirmation. Appendix C: Collection Method Statement contains a plain-language description, a technical description, and a non-alteration statement explaining how the data was collected. Appendix D: Message Breakdown provides a per-conversation breakdown showing conversation name, platform, message count, and date range.

Verify online

Click Verify to open the public certificate verification page at portal.usehearsay.com/verify/

.

Verification page showing a VERIFIED badge with Certificate ID, collection date, custodian, data hash, and items collected

Anyone with the verification link or QR code can confirm the certificate is authentic without needing access to the case.

Remove a certificate

Click Remove to delete the certificate from the case.

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