Generate a certificate
Each completed phone collection can have an authenticity certificate that documents the collection's integrity, chain of custody, and collection method.
Open the case and go to the Collection Requests page.
Scroll down to the AUTHENTICITY CERTIFICATES section.
If any completed phone collections do not yet have a certificate, a prompt shows how many are missing. Click Generate to create a certificate.
Manage your certificate
Once generated, the certificate appears with three action buttons: PDF, Verify, and Remove.
Download the PDF
Click PDF to download the full Authenticity Certificate as a PDF file.
The certificate opens with a Collection Summary, Source Device details, and a Conversations summary.
The Data Integrity section contains a SHA-256 cryptographic hash recorded at the point of acquisition and verified again at upload, confirming that no data was altered between collection and storage. A Certification statement confirms the certificate was generated automatically by the Hearsay platform and has not been manually edited.
The certificate includes a Verification section with a QR code and a link to portal.usehearsay.com/verify/
for independent online verification.
Four appendices follow. Appendix A: Chain of Custody provides a timestamped log of every event from extraction code creation through certificate generation. Appendix B: Data Integrity shows the full SHA-256 hashes at acquisition and upload, with a match confirmation. Appendix C: Collection Method Statement contains a plain-language description, a technical description, and a non-alteration statement explaining how the data was collected. Appendix D: Message Breakdown provides a per-conversation breakdown showing conversation name, platform, message count, and date range.
Verify online
Click Verify to open the public certificate verification page at portal.usehearsay.com/verify/
.
Anyone with the verification link or QR code can confirm the certificate is authentic without needing access to the case.
Remove a certificate
Click Remove to delete the certificate from the case.




