Hearsay

Step-by-step guide for completing a data collection through the Hearsay Upload Portal.

How to complete a collection

Step-by-step guide on how to authenticate an Outlook account for collection.

How to authenticate an Outlook account

How to prepare for, complete, and share data from your collection.

Completing a Collection

This article explains what you need to get ready for your Hearsay collection, including your phone, computer, cable, and storage space.

How to prepare for a phone collection

This article explains how to download and install the Hearsay Extractor computer application in order to run a collection.

How to download and install the Hearsay Extractor

Step-by-step guide for generating a 64-digit WhatsApp encryption key required for a WhatsApp Android collection.

How to prepare for an Android WhatsApp collection

This article explains how to download your Instagram direct messages from Meta so they can be uploaded through the Hearsay Extractor.

How to download Instagram data for collection

This article explains how to download your Facebook direct messages from Meta so they can be uploaded through the Hearsay Extractor.

How to download Facebook data for collection

How to set up your computer and device before starting a collection.

Preparing for a Collection

Step-by-step guide for custodians to complete an email collection in Hearsay, including authenticating your email account, searching for emails, and importing them individually or in bulk.

How to complete an email collection

How to enable Developer Mode and USB debugging on your Android phone before running a collection with the Hearsay Extractor, including Auto Blocker instructions for Samsung devices.

How to Turn On Developer Mode (Android)

Step-by-step guide to running an Android collection using the Hearsay Extractor, from entering your extraction code through completing the backup.

How to run an Android backup

Step-by-step guide to running an iPhone collection using the Hearsay Extractor, from entering your extraction code through completing the backup.

How to run an iPhone backup

This article explains how to select an external location (different from your computer’s hard drive) to save the extraction backup.

How to Select an Alternate Save Location for the Extraction Backup

How to turn off Developer Mode and USB debugging on your Android phone after completing a collection, including re-enabling Auto Blocker for Samsung devices.

How to Turn Off Developer Mode (Android)

Step-by-step guide on how to authenticate a Gmail account for collection.

How to authenticate a Gmail account

Step-by-step guide on how to authenticate a Yahoo account for collection.

How to authenticate a Yahoo account

Step-by-step guide to running an encrypted iPhone collection using the Hearsay Extractor, including setting an encryption password and the decryption process.

How to run an Encrypted iPhone backup

How to complete your collection using the Hearsay Extractor.

Running a Collection

How to upload only the data needed for your case.

Uploading Selected Data

How to use the Share All feature to upload all conversations from supported apps after completing a phone collection.

How to "Share All" conversations

How to reopen a previously completed backup and share additional conversations without reconnecting your phone.

How to upload phone data from a previously completed backup

How to search for and share specific text message conversations from your phone backup using the Hearsay Extractor.

How to upload specific text message threads

How to upload message data collected from a phone.

Phone Data

This article explains how to upload Instagram direct message threads from a completed Meta export using the Hearsay Extractor.

How to upload Instagram direct messages

This article explains how to upload Facebook direct message threads from a completed Meta export using the Hearsay Extractor.

How to upload Facebook direct messages

How to upload AI chat conversation history from Claude, ChatGPT, or Gemini through the Upload Portal.

How to upload AI chat history

How to upload social media or messaging app data.

Non-Phone Data

This article explains how to reshare conversations with your legal team if the upload process failed.

How to reshare conversations (for Auto Share extractions)

What happens after you upload data using the Hearsay Extractor, and next steps for custodians and individual account holders.

I’ve Uploaded Data — Now What?

How to confirm your upload and understand what happens next.

After Uploading

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