This article is for account holders signed in at portal.usehearsay.com.

An authenticity certificate documents a completed phone collection's integrity, chain of custody, and collection method.

Open the case, go to Collection Requests, and scroll to Authenticity Certificates. If a completed phone collection has no certificate yet, click Generate.

Click PDF on the certificate row.

The certificate contains a Collection Summary, Source Device details, a Conversations summary, and a Data Integrity section with the SHA-256 hash recorded at acquisition and verified again at upload, followed by a Certification statement and a QR code for verification. Four appendices follow: Chain of Custody (a timestamped log from extraction code creation to certificate generation), Data Integrity (the full hashes and match confirmation), Collection Method Statement, and Message Breakdown (per-conversation platform, message count, and date range).

Click Verify, or scan the QR code, to open the verification page (portal.usehearsay.com/verify/ followed by the certificate ID). Anyone with the link can confirm the certificate is authentic without access to the case.

Click Remove on the certificate row.