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How do I create a case in Pro Mode?

Create a case and collection request on a single page instead of the step-by-step wizard.

Pro Mode lets you create a case and data collection request on a single page, instead of using the step-by-step guided setup. All the same fields are available; Pro Mode displays them together for faster configuration.

Step 1: Open the New Case form

Pro Mode form, created case

Click Create Case to create the case and send the collection request.

Step 2: Enter case details

Pro Mode form, Send To continued

Under Send To, enter the custodian's contact information. Select My Client to send the request directly to the custodian, or Opposing Counsel to route it through the opposing attorney for review first.

Step 3: Configure the data collection request

Under Collection Mode, choose how the custodian shares their data. Three options are available: Manual, Auto Share, and Share All. If you select Auto Share, enter your search criteria (email addresses, phone numbers, contact names, or keywords).

Step 1: Data Sources

Pro Mode form, Data Sources

Under Data Sources, check each data source you want to collect: Mobile Device, Email, Social Media, AI Chat, Financial, and Case Files.

Step 2: Collection Mode

Settings Profile tab with Pro mode checkbox
Collection Mode

Check the Pro mode checkbox.

The change takes effect the next time you click + New Case.

The Pro Mode form combines the wizard steps into sections on a single page.

Step 3: Documents

Pro Mode form, Documents and Collection Mode

If you selected Case Files, a Documents section appears. Enter one document name per line.

Step 4: Date Range

Pro Mode form, Date Range and Send To

Under Date Range, select Collect everything to include all available data, or Specific date range to limit the collection to a custom period.

Step 5: Send To & Services

Send To & Services

Select any additional services you need (equipment or managed collection).

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Under Team Access, add individual users or teams to give them access to the case and its data. Use the Individual Members tab to add specific people, or the Teams tab to add a pre-configured team.

Step 1: Open Settings

Click Settings in the left panel.

Step 2: Find Case Creation

On the Profile tab, find the Case Creation section.

Step 4: Click + New Case

Pro Mode form, Case Details

From the My Cases page, click + New Case in the top right corner. The single-page form opens.

Step 5: Enter a case name

Under Case Details, enter a case name.

Next steps

After the request is sent, use How do I manage collection requests? to track it.

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