This article is for whoever is running the phone collection using the Hearsay Extractor.

The extraction backup has to be written to a local drive: your computer's internal disk or a drive plugged directly into it. If your computer is short on space, choose an external drive during setup. A finished backup can be moved to a cloud-synced folder afterwards, but a cloud folder cannot be the backup destination itself.

On the Select Backup Location screen, under Select Alternate Location, click Browse.

Select the external drive or folder and click Open. An external SSD works best; flash and thumb drives are supported but slower and more prone to errors.

Once the screen shows enough space, click Start Backup.

Continue with How to run an iPhone backup or How to run an Android backup. For space problems, see How to prepare your phone and computer for a phone collection.