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How to download your Facebook data to collect direct messages using the Hearsay Extractor

How to download your Facebook direct messages from Meta so they can be uploaded using the Hearsay Extractor.

This article is for whoever is collecting social media data using the Hearsay Extractor.

This article shows the steps to download your Facebook data file from Meta’s Accounts Center. You’ll select your account, include messages, and generate a downloadable JSON file.


Step 1: Go to Meta Accounts Center

Go to https://accountscenter.facebook.com and log in to your account.

You can also access the Account Center dashboard by:

  1. Log in to Facebook on a computer.

  2. Click the Menu (your profile picture).

  3. Click Settings & Privacy.

  4. Click Settings.

  5. Click the Account Center tile in the top-left corner of the screen.


Step 2: Your information and permission

Click Your information and permission.


Step 3: Export your information

Click Export your information.


Step 4: Create export

Click Create export.


Step 5: Choose a profile

Click Facebook.


Step 6: Choose where to export

Click Export to device.


Step 7: Start export

Select the Date Range. Set Format to JSON, then click Start export.

Meta will send you an email once your download is ready. This may take 24–72 hours.


Step 8: Download your file

Once you receive the email from Meta that the export is complete:

  1. Click Your information and permission.

  2. Click Export your information.

  3. Click Download to save it to your computer or an external hard drive.


Next steps

Once your export is complete, continue to one of the following articles based on how you plan to share your data:

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