Rename a case from Case Settings.
Step 1: Open the case
From the My Cases page, click on the case you want to rename.
Step 2: Open Case Settings
In the left sidebar, click Case Settings.
Step 3: Edit the case name
In the Case Name field, type the new name for your case.
Step 4: Save your changes
Click Save Changes to apply the new name.
The updated case name will appear across the platform, including the My Cases page and exports.