Permanently delete a case. Cases must first be archived before they can be deleted. Deleting a case removes all associated data and cannot be undone.
Step 1: Open the case menu
From the My Cases page, click the three-dot menu (⋮) next to the case you want to delete.
Step 2: Archive the case
Click Archive from the dropdown menu. The case will be moved to the Archived tab.
Step 3: Delete the archived case
Click the Archived tab at the top of the My Cases page. Find the archived case, click the three-dot menu (⋮), and click Delete Permanently.
Step 4: Confirm deletion
Review the warning — this action cannot be undone. All data associated with the case will be permanently removed. Click Delete Permanently to confirm.