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How do I automate case creation with Zapier, Make, or the API?

Use the Automations tab to connect Hearsay to external tools or your own code.

The Automations tab on the Integrations page gives you API access for building custom automations, connecting to Zapier or Make.com, and creating cases or collection requests programmatically.

Step 1: Open Integrations

Integrations page with Automations tab

Click Integrations in the left sidebar.

Step 2: Select the Automations tab

Select the Automations tab.

API Tokens

API tokens are used to authenticate requests to the Hearsay API. Your existing tokens appear in a list on the Automations tab. Click + Generate Token to create a new token.

Connect with Zapier or Make.com

The Automations tab lists two named automation platforms, each with a description of how it connects Hearsay to other tools:

  • Zapier: connect Hearsay to thousands of other apps using Zapier's automation workflows. Click View guide for setup instructions.

  • Make.com: build multi-step integrations between Hearsay and other services. Click View guide for setup instructions.

REST API reference

The Automations tab includes a reference section with REST endpoints for creating cases and creating collection requests programmatically. Use these endpoints with your API token to build custom integrations.

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